Política de envío
Shipping Policy
At ByCelesse, we are committed to delivering your order with care and efficiency. Below you will find all the information about our shipping process to ensure a smooth and transparent experience.
Please note that holidays or high seasonal demand may occasionally affect delivery times.
Shipping Costs
Free Shipping
We offer free shipping on all orders, with no additional delivery costs.
Shipping Destinations
Currently, ByCelesse ships within the European Union.
Processing and Delivery Time
All orders are carefully prepared before shipping.
Processing Time:
1–3 business days (Monday to Friday)
Estimated Delivery Time:
6–10 business days (Monday to Friday)
Total Delivery Time = Processing Time + Transit Time
Please note that delivery times are estimated and may vary due to factors such as carrier delays, weather conditions, or seasonal demand.
Order Processing
Once your order is placed, it will be prepared and shipped within 24–72 hours.
After shipping, you will receive a confirmation with a tracking number via email to track your order.
If you have not received tracking information within 2 business days, please contact us at:
Tracking Your Order
You can track your order at any time by visiting our “Order Tracking” page.
You just need to enter:
- Your tracking number, or
- Your order number and email
to see the latest shipping updates.
Address Changes
If you need to update your delivery address after placing your order, please contact our support team as soon as possible.
Once the order has been shipped, we cannot guarantee address changes.
Shipping to Multiple Addresses
Currently, orders can only be shipped to one address per order.
If you wish to send products to multiple addresses, you will need to place separate orders for each destination.
Damaged or Lost Packages
If your order arrives damaged or is not delivered within the estimated timeframe, please contact us immediately so we can assist you.
Our team will work with you to resolve the issue as soon as possible.
Contact
For any shipping-related inquiries, please contact us:
📧 support@bycelesse.com
🏢 ByCelesse
🌐 bycelesse.com